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  • Our Cleanliness Commitment

We Care About Your Safety

As we continue to welcome you to the hotel, we are committed to providing you with a safe environment so that you can enjoy your visit to Charleston, knowing that we have comprehensively studied every aspect of our business to ensure that we are following the best advice offered by city, state and federal agencies.
Our Cleanliness Commitment

Our Cleanliness Commitment

Where necessary, we have modified our operation to enhance cleanliness and promote appropriate social distancing. For those of you who visit us regularly, you will find changes both subtle and significant, and there are a handful of services that have been temporarily suspended pending future guidance. This guide summarizes what you should expect when you visit us.
You have always trusted the team at the Hyatt Place + Hyatt House to do the right things for our guests, and we are confident that your trust in us will continue as we navigate this new normal. We will actively monitor and amend our operation to ensure a continued focus on the health and safety of our guests and associates. On behalf of our entire team at the Hyatt Place + Hyatt House Charleston we cannot thank you enough for your continued trust and loyalty.
When you're ready, we look forward to delivering the same great Southern hospitality you've come to know and love at our Historic District Hyatt Place + Hyatt House.
Responsible Hospitality

Responsible Hospitality

The Hyatt Place + Hyatt House Charleston's highest priority remains the health and safety of our associates, guests, neighbors, family & friends. Whether you have an existing reservation with us, or are considering a future visit to our hotel, please know that we have escalated our health & safety precautions to ensure that everything we do meets or exceeds the guidelines set by both the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). We will continue to elevate our standards as best practices evolve.

Health & Safety
The health and safety of our guests and employees is the Hyatt House + Hyatt Place Charleston's priority.
  • Employee Personal Protective Equipment: PPE will be worn by all employees based on their role and responsibilities and in adherence to state and/or local regulations, whichever is the more rigorous standard. Every employee entering the hotel will be required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them.
  • Guest Personal Protective Equipment: We are making PPE available to our guests upon requests.
  • Physical Distancing: Our public spaces will be structured and managed in a manner to ensure proper physical distancing guidelines are in place. Employees will be reminded to not touch their face, wash hands frequently and maintain distance from each other and from guests whenever possible. Larger departments will stagger employee arrival times to protect against crowding.
  • Sanitization: Hand sanitizer stations are placed throughout the hotel; all public areas, lobby, elevator landings, meeting rooms, restaurant and reception areas. Public space and employee spaces are being cleaning rigorously multiple times a day.
  • Signage: Proper signage will be placed throughout the hotel reminding guests and employees of the proper way to wear, handle and dispose of masks, use of gloves, the importance of keeping hands away from their faces and correct hand washing procedures.
  • Employee & Guest Health Awareness: Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify hotel management. Our employees have received the proper training on how to respond and report all presumed cases of COVID-19 on property in conjunction with South Carolina DHEC.
  • Case Tracing: If the Hyatt Place + Hyatt House is notified of a potential case of COVID-19, we will follow the recommendations of the South Carolina DHEC.
Cleaning Guidelines
The Hyatt Place + Hyatt House uses cleaning products and protocols which meet all EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and blood-borne pathogens.
  • Public Spaces and Communal Areas: The frequency of cleaning and sanitizing has been increased in all public areas with an emphasis on frequent contact surfaces including, but not limited to, front desk counter, concierge desk, elevators and elevator controls, door handles, public bathrooms, room keys and locks, gym equipment, dining surfaces and seating areas.
  • Guest rooms: We will continue to use industry leading cleaning and sanitizing protocols to clean guest rooms, with particular attention paid to high-touch items such as television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring. All Cleaning Supplies meet CDC and South Carolina Health Department COVID-19 Guidelines.
  • Laundry: For the safety of our associates & guests we will only be offering stay-over service to long term guests. Laundry will continue to be washed at a high temperature and in accordance with CDC guidelines. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility.
  • COVID-19 Room Recovery: In the event that a potential case of COVID-19 is reported, the guest's room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will be returned to service after undergoing sanitization protocol by a third-party expert approved by the City of Charleston Department of Health.
  • Air Filter and HVAC Cleaning: The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.
Guest Experience
  • Guest Arrival -
    • All doors will either be manually opened for guests by hotel staff or propped open to ensure contact with the surface is not necessary.
    • If bell service is requested, the bell cart will be sanitized after each guest is assisted.
    • Valet services will be suspended until further notice. Guests will be directed to self-park at the City of Charleston Parking Garage.
    • Queues will be formed to reflect 6' Social Distancing
    • Guest will be encouraged to checkout via in room phone and receive guest folio via email to limit traffic at the front desk.
  • Guest Elevators -
    • An employee will be present to sanitize the button panels at regular intervals
    • No more than two guests in an elevator at a time
    • Signage will be posted to explain the current procedures
  • Guest Room/Amenities -
    • Housekeepers will make a concerted effort to minimize contact with guests while cleaning hotel rooms.
    • Every room that checks out will be held out of inventory for 36 hours before cleaning
    • All reusable collateral to be removed from rooms.
    • No physical papers or magazines will be placed in-room.
    • Extra pillows and blankets stored in the guest room closets will be removed and available upon guest request.
    • All guest amenities to be packaged before being placed in room
    • Bathroom glassware will be replaced by single-use, wrapped products
  • Sales and Catering -
    • Sanitize conference room doors, tables, chairs, light switches and other equipment after each group.
    • Hand Sanitation products will be available in all meeting rooms
    • Masks will be available for guests upon request
    • Seating capacities and floor plans to be reviewed on an event by event basis to ensure appropriate physical distancing that follows City of Charleston Department of Health and CDC guidelines
    • Site inspections and meetings will be done virtually and/or with appropriate physical distance requirements
    • Physically distanced floor plans will be recommended with seating being 6ft apart depending on floor plan preference
    • Signage will be displayed outside of all meetings and events reminding guests of appropriate physical distancing guidelines.
  • Meeting and Event Spaces -
    • Meeting and banquet set-up arrangements will allow for physical distancing between guests in all meetings and events based on City of Charleston Department of Health and CDC recommendations.
    • Buffet style food and beverage service will be replaced with food stations with buffet attendant.
    • Bar service will be managed to ensure appropriate physical distancing.
    • Individual bottled water will be provided in lieu of shared bottles or pitchers.
    • Single use disposable flatware and food containers are available for service upon request.
    • Banquets will only serve single use condiments to be discarded after every use.
    • All banquet seating capacities and floor plans will be reviewed on an event by event basis to ensure appropriate physical distancing.
  • Gift Shop/Business Center -
    • Staff will monitor business and gift shop occupancy to ensure that physical distancing guidelines are observed
  • Restaurants and Bar -
    • Restaurant and bars will reduce seating capacities to allow for a minimum of six feet between each seated group/party of guests.
    • Host and managers will manage physical distance at entries, waiting areas and queues in addition to stanchions and signage.
    • All servers will be trained to keep a comfortable distance from guests while still being able to maintain a proper conversation.
    • All self-serve food & beverage i.e. complimentary coffee station and weekend breakfast buffet will be discontinued until further notice. A la carte is available.
    • All straws to be wrapped
    • Restaurants will only serve single serve condiments to be discarded after each use
    • All menus will be presented on single use, card stock paper
    • Single use paper napkins and eco-friendly silverware will be available upon request
    • Check presenters will no longer be presented. Instead, bills will be printed by the servers and presented to the guest face down with a clean, sanitized pen. Team members will be required to place all used pens in a designated box after every use to have the pens properly sanitized after use

Travel Safely

  • handwash
  • social-distancing
  • weare-mask
We encourage all guests and employees to continue to take precautions, including frequent hand washing, social distancing, and covering coughs and sneezes to prevent the spread of the coronavirus. More prevention measures may be found on the CDC website.
Wishing you good health and safe travels!

Traveler’s Insights

  • Do guests and employees have to wear masks?

    Do guests and employees have to wear masks?
    All Hyatt Place + Hyatt House employees wear face masks to help mitigate the spread of the coronavirus. The City of Charleston also mandates that all guests wear face masks.
  • What options are available for breakfast?

    What options are available for breakfast?
    We are offering a complimentary grab & go breakfast to guests of both the Hyatt Place + Hyatt House. Additional a la carte options are available for an additional charge for breakfast, lunch & dinner.
  • Can you still host in person meetings?

    Can you still host in person meetings?
    Absolutely! We have taken many precautions, as outlined in our Cleanliness Commitment to ensure that you and your guests have a great time while being safe! We also have the availability to stream your meetings virtually should you choose a hybrid meeting option. Please reach out to our sales department with any questions or for more details.
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