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Hotel and Website Accessibility

Ensuring Accessibility at Charleston Events

At Sterling Hall, we provide every guest with a comfortable and seamless event experience, as well as an excellent online experience for all our mobile, visual, and hearing-accessible guests. Explore our range of accessible amenities, including wheelchair-accessible guestrooms, dining spaces, accessible parking, audio and visual alarms. We are committed to upholding the latest accessibility standards across our property.
AccessibilityHotel Accessibility

Hyatt House Charleston

  • There are fire alarms for the audio & visually impaired
  • There are accessible doorways for all public spaces
  • There is an accessible covered area for pickup & drop-off
  • There is accessible self-parking
  • There is accessible valet parking
  • We have accessible parking spots
  • There are 10 van-accessible parking spots
  • There are 25 accessible parking spots
  • All accessible parking spaces are closest to the restaurant entrance
  • The entrance ramp is non-slip
  • The ramps have railings
  • The ramps have sturdy railings
  • The ramp has accessible landings
  • There is alternative and/or large lettering on public signage
  • There is an accessible path to check-in
  • There is an accessible path to guest rooms
  • There is an accessible path for all public spaces
  • There is an accessible elevator
  • There is an accessible public bathroom
  • There is an accessible entrance to the pool
  • There is an accessible path to maneuver in the fitness center
  • There are accessible desks in the business center
  • There are fire alarms for the audio & visually impaired
  • This hotel has 113 Rooms & Suites
  • This hotel has 7 Accessible Rooms
  • Service Animals Accepted

Accessible Guest Rooms Features

  • Visual Strobe Fire & Smoke Detector
  • The room has audible fire/smoke detectors
  • The TV has closed captioning or decoders
  • Viewports lowered on the door
  • Door security features lowered on the door
  • Thermostat controls lowered on the wall
  • Light switches lowered on the wall
  • There are grab bars at the toilet
  • There is accessible toe & knee clearance around the sink/vanity
  • The room placard has alternative text
  • Hearing and Visual Accessibility Kits for Guest Rooms Are Available at Check-In
  • There are grab bars in the shower and/or tub
  • Rooms have roll-in showers
  • The room has an accessible bathtub
  • There is a handheld spray unit in the shower and/or tub
  • There is a shower/tub seat available
  • There is accessible toe & knee clearance around the desk
  • The doorway is 32 inches wide
  • There is a wheelchair access path between and/or around beds
  • This room has an RFDI Door & Lock System
  • The closet bars & shelves sit equal to or lower than 36 inches above the ground

Hyatt Place Charleston

  • There are fire alarms for the audio & visually impaired
  • There are accessible doorways for all public spaces
  • There is an accessible covered area for pickup & drop-off
  • There is accessible self-parking
  • There is accessible valet parking
  • We have accessible parking spots
  • There are 10 van-accessible parking spots
  • All accessible parking spaces are closest to the restaurant entrance
  • The entrance ramp is non-slip
  • The ramps have sturdy railings
  • The ramp has accessible landings
  • There is alternative and/or large lettering on public signage
  • There is an accessible path to check-in
  • There is an accessible path to guest rooms
  • There is an accessible path for all public spaces
  • There is an accessible elevator
  • There is an accessible public bathroom
  • There is an accessible entrance to the pool
  • There is an accessible path to maneuver in the fitness center
  • There are accessible desks in the business center
  • There are fire alarms for the audio & visually impaired
  • This hotel has 191 Rooms & Suites
  • This hotel has 8 Accessible Rooms
  • Service Animals Accepted

Accessible Guest Rooms Features

  • Visual Strobe Fire & Smoke Detector
  • The room has audible fire/smoke detectors
  • The TV has closed captioning or decoders
  • The viewports lowered on the door
  • The door security features lowered on the door
  • The thermostat controls lowered on the wall
  • The light switches lowered on the wall
  • There are grab bars at the toilet
  • There are grab bars in the shower and/or tub
  • Hearing and Visual Accessibility Kits for Guest Rooms Are Available at Check-In
  • The room has a roll-in shower/accessible bathtub
  • There is a handheld spray unit in the shower and/or tub
  • There is a shower/tub seat available
  • There is accessible toe & knee clearance around the desk
  • There is accessible toe & knee clearance around the sink/vanity
  • The doorway is 32 inches wide
  • There is a wheelchair access path between and/or around beds
  • This room has an RFDI Door & Lock System
  • The room placard has alternative text
  • The closet bars & shelves sit equal to or lower than 36 inches above the ground
ParkingRestaurant Space

Parking

  • We have accessible parking spots
  • There are 10 van-accessible parking spots
  • There are a total of 25 accessible parking spots
  • All accessible parking spaces are closest to the restaurant entrance

General

  • There are fire alarms for the audio & visually impaired
  • Service animals accepted
  • Alternative or large lettering on all signage

Entrance

  • The entrance path to the restaurant is accessible without stairs
  • The entrance path to the restaurant is firm and slip-resistant
  • The entrance path is 48 inches wide
  • The entrance path is free of objects protruding into space
  • The restaurant has an accessible ramp for the entrance
  • The entrance ramp may be slippery
  • The ramps have sturdy railings
  • The entrance door is at least 32 inches wide
  • The entrance door has at least 18 inches of wall clearance on the pull side of the door
  • The entrance door has a threshold less than 3/4 of an inch high
  • The restaurant has carpet with a pile that is less than 1/2 inch high
  • The restaurant has carpet that is securely installed to minimize tripping hazards
  • The entrance door handle is no more than 48 inches high
  • The entrance door is operable with a closed fist
  • The entrance door can be operated with minimal force
  • The entrance door is automatic and takes at least 3 seconds to close

Dining Room

  • The restaurant has aisles of at least 36 inches between fixed seating
  • The restaurant has wheelchair accessible seating distributed throughout the dining area
  • The accessible tables and counters have knee space at least 27 inches high x 30 inches wide x 19 inches deep
  • The accessible tables and counters are between 28 inches and 34 inches high
  • The cashier counter is no more than 36 inches high
  • The food-ordering & pickup counters are no more than 36 inches high and/or have space for passing items to customers

Restrooms

  • The restaurant has accessible public restrooms
  • The restaurant has signage indicating the location of accessible restrooms
  • The restaurant uses pictograms/symbols and raised lettering on restroom doors
  • The restroom entrance doorways are at least 32 inches wide
  • The restroom entrance doors have accessible handles no higher than 48 inches from the ground
  • The restroom entrance doors operate with minimal force
  • The restrooms are wheelchair accessible with adequate maneuvering space
  • The restrooms have pathways of at least 36 inches to all fixtures
  • There is a restroom stall with adequate space for maneuvering a wheelchair
  • The restroom stall doors are operable with a closed fist
  • The restroom has an accessible stall with grab bars near the toilet
  • The restroom has toilet seats that are 17 to 19 inches high
  • There is space of at least 30 inches wide x 48 inches deep in front of the restroom sink
  • The restroom sink rim is equal to or less than 34 inches high
  • There is at least 29 inches of space from the floor to the bottom of the sink
  • The sink faucets, soap dispensers, and hand dryers can be operated with a closed fist
  • The restroom mirror has reflection surfaces at or below 48 inches from the ground
AccessibilityWebsite Accessibility

Sterling Hall


Date: 4/2/2024
At Sterling Hall we are committed to providing an excellent online experience for all our guests - including those with hearing, vision, and other disabilities.
To ensure this, Sterling Hall strives to substantially conform with Level AA success criteria of the Website Content Accessibility Guidelines (WCAG) 2.1 . Our website is designed, developed, and maintained in accordance with these guidelines, including regular testing.
If you have any difficulty, questions, or would like to report any issues related to the accessibility of our website, please contact us at [email protected] or (843) 414-4900.
Subsequent reports were run on: 05/02/2024; 04/03/2024; 04/02/2024

Browser Help and Support

You can optimize the way you use your web browser. You can update the settings on your browser which may help you improve the readability and visibility of each page.
View the accessibility features of theses major browsers with the following links:

Website Accessibility Features

The design of this website is done according to W3C Web Content Accessibility Guidelines (WCAG) 2.1, to provide accessibility to all users, and conform to priority checkpoints including, but not limited to:

Navigation Shortcuts

Use of the tab key to navigate through different elements of each page and use of the enter key on any highlighted link to activate it.

Structured Semantic Markup

The HTML headings indicate the structure of the document. The navigation menus are marked as HTML maps, which allows the menu title and menu items to be read as a group. For easy navigate, visit our Site Map at: https://www.sterlinghallcharleston.com/site-map

Images Visibility

All decorative graphics contain a “null” ALT attribute, whereas content images include a relevant descriptive ALT attribute.

Compliance with Standards

This site was designed in conformance with Level AA standards per the Web Content Accessibility Guidelines. The pages render as validate XHTML 1.0 and have structured semantic markup.

Accessibility References

Software and Services for Accessibility

The following free tools and services can be used to help view and interact with our website: